Help & FAQs

Welcome to the Help & FAQ's section! Watches, Jewellery & Gifts.Co.Uk is owned and run by Designer Time. For the past eight years, we have been trading through our retail shop in Bridgnorth, Shropshire, whilst at the same time operating our successful internet retail division.

We're always happy to help! You can find answers to our most common questions below. Alternatively, you can contact us at any time by clicking here

About Designer Time

Designer Time has a physical presence in Bridgnorth High Street, offering the very latest watch & jewellery brands, as well as a wide range of gifts for both men and women, at competitive prices. We pride ourselves on the service that we offer both in store and online, and you are welcome to visit our shop at anytime Monday – Saturday between the hours of 9:30am and 5pm. If you are making a special journey to see a particular product, please call ahead on 01746 769750 to ensure that the items is in stock to avoid any disappointment.

Tell me about ordering from your site

Ordering from our web site couldn’t be more secure – we use only the very latest internet security technology. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Alternatively, please feel free to telephone us with your order or with any enquiries you might have. Tel 01746 769750.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal and Google checkout payments.

How much does delivery cost?

Delivery is free on all orders over £30, and just £1.49 for all orders under £30. We put a lot of effort into ensuring your order is packaged extremely carefully, and we only use Royal Mail recorded delivery or a courier service, enabling us to track your order from start to finish. (Please ensure someone will be available at your delivery address to sign for the parcel).

How long does delivery of my order take?

We aim to dispatch your items within 24 hours of receipt of your order Monday to Friday 9.30a.m. - 5.30p.m (excluding Bank Holidays), stock permitting. Once your order has been dispatched the delivery time and cost will depend on the option you choose.

How do I cancel an order?

If you would like to cancel an order please call us on 01746 769750. If your order has already been despatched then we would ask you to take delivery and post the item back to us within 28 days for a full refund, providing it is in its original packaging and in new condition.

How do I return an order?

If you would like to return an item for any reason, please post it back to Designer Time, 45 High Street, Bridgnorth, WV16 4DX Please ensure you enclose a copy of your original packing sheet and a note stating the reason for the return.

What is your privacy & security policy?

Ordering from our web site couldn’t be more secure – we use only the very latest internet security technology. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will, of course, always give you the chance to refuse any marketing email from us.

Swatch, Citizen, Seiko, D&G & Rotary Watches